Complaints Policy

Last updated: 24th July 2026

1. Our commitment

Donut Pig Digital Marketing Ltd ("Donut Pig", "we", "us") is committed to handling your personal data responsibly. If you believe we've got something wrong, you have the right to complain to us directly, and we'll take it seriously.

2. What you can complain about

This policy covers complaints about how we've collected, used, shared, stored, or protected your personal data — for example, if you think we've:

  • Used your data for something you didn't expect or agree to.

  • Kept your data for longer than necessary.

  • Shared your data with someone we shouldn't have.

  • Failed to respond properly to a request you've made about your data (such as asking to see, correct, or delete it).

  • Sent you marketing you'd opted out of.

If your complaint is about something else — the quality of a service, an invoice, or a piece of content, for example, please get in touch with your usual Donut Pig contact iinstead, and we'll sort it out through our normal client process.

3. How to complain

You can get in touch in whichever way's easiest for you:

  • Online: Below Form

  • Email: [email protected]

  • Post: Donut Pig Digital Marketing Ltd, Office 563, 18 Young Street, Edinburgh, EH2 4JB, marked "Data Protection Complaint".

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Donut Pig Digital Marketing is based in Elgin, Moray and proudly supports businesses throughout Moray, the Highlands and across Scotland. We provide social media management, website design and digital marketing for businesses that want honest advice and measurable results.

Telephone : 01343 343457

WhatsApp : 01343 343457

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